In the case of American Airlines, "the growing list of incidents suggesting racial bias reflects an unacceptable corporate culture and involves behavior that can not be dismissed as normal or random", newly installed NAACP President Derrick Johnson said in a statement, adding that he wants a meeting with the airline's leadership.
The nation's largest social justice advocacy organization released a travel advisory late Tuesday after monitoring for several months "a pattern of disturbing incidents reported by African-American passengers, specific to American Airlines".
In a memo to employees, CEO Doug Parker said American endorses the NAACP's mission statement against racial discrimination. "We do not and will not tolerate discrimination of any kind".
The NAACP did not give further details, provide names of the passengers, or say when the events it described are alleged to have taken place.
Another black woman was reportedly removed from a flight after she complained that her seat had been switched without her consent.
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In another instance, an African-American male passenger was asked to disembark a flight because he responded to "disrespectful and discriminatory comments directed toward him by two unruly white passengers", according to the NAACP's account. The listed offenses mostly involve people being removed from flights.
"Booking and boarding flights on American Airlines could subject them [to] disrespectful, discriminatory or unsafe conditions", the advisory said. The plane returned to the Atlanta terminal after a five-hour delay.
"We are committed to having a meaningful dialogue about our airline and are ready to both listen and engage", Gilson said. Williams wouldn't deplane without the stroller for her infant and the pilot eventually called in law enforcement to escort her off. "The growing list of incidents suggesting racial bias reflects an unacceptable corporate culture and involves behavior that can not be dismissed as normal or random". We expect an audience with the leadership of American Airlines to air these grievances and to spur corrective action.
On Oct. 16, Tamika Mallory, co-chair of the Women's March, accused an American Airlines pilot of racial discrimination for kicking her off a flight after he overheard her dispute with a gate agent over her seating assignment.
Earlier this year, the NAACP made headlines after issuing a travel advisory for the state of Missouri.
This isn't the first high-profile domestic travel advisory issued by the NAACP. It was the first travel advisory they had issued for a state.