United has suffered a string of incidents that generated bad publicity in the a year ago, including the violent removal of a passenger from a United Express plane to make room for a crew member, and the death of a giant rabbit - its Iowa owners sued the airline, which they said cremated the animal to destroy evidence about the cause of death.
"We were gonna put him under the seat and then the flight attendants came, she said, 'You have to put him up there because it's going to block the path.' And we're like, 'It's a dog, it's a dog.' And she's like, 'It doesn't matter you still have to put it up there, '" Ceballos said on Good Morning America. Robledo resisted the direction but ultimately followed the flight attendant's instruction. The dog, who could be heard whimpering and barking throughout the flight, was dead when the owners went to collect their pet once they reached their destination. She said the owner was instructed to put her dog there shortly after she boarded with two children, one of whom was an infant.
Reports filed with the government indicate that in most cases of animal death or injury past year, United took no corrective action. "They assured the safety of the family's pet so wearily, the mother agreed", June Lara wrote on Facebook.
"Your pet is treated as cargo", Greenberg said.
United refunded the fee the family paid to bring Kokito and the airline tickets, according to WNBC.
For its part, United Airlines has said it accepts complete responsibility for what happened, calling it a "tragic accident". "We express our deepest condolences".
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"We are at the very preliminary stage of the investigation, but it definitely does make it more challenging because it is not something that happened in someone's backyard here locally or in someone's home", Cloud told KPRC. As we reported, the flight attendant who ordered the dog owner to place her pet carrier in the overhead says she was unaware there was a dog inside.
A criminal investigation has been launched into the death of a dog on a United Airlines flight from Houston, Texas to NY earlier this week, after a flight attendant ordered the animal to be stashed in an overhead compartment. The bags will be rolled out by April.
The Federal Aviation Administration is also looking into the incident and will "review the airline's investigation", FAA spokesman Greg Martin said. We have learned that the customer did tell the flight attendant that there was a dog in the carrier.
A U.S. family say their dog was mistakenly flown to Japan instead of to their new home city of Kansas.
According to Department of Transportation, United has the highest rate of incidents involving loss, injury or death of animals during air transportation - 2.24 per every 10,000 animals transported.