Verizon lifts data speed caps for first responders

Firefighters battling California's largest fire hit by crippling data slowdown slam Verizon's tactics

Verizon throttles Santa Clara fire department's "unlimited" data during a wildfire

'In this situation, we should have lifted the speed restriction when our customer reached out to us.

"What we did was specifically put in the rule about the ability to review activities", Wheeler said. He said he hoped Verizon and other providers will provide assurances this will never happen again and asked state lawmakers to "harden our infrastructure to protect cell towers" against wildfires, which assist both first responders and evacuees.

In a statement, Verizon on Wednesday admitted that it had made a mistake and that it normally lifts limits on data usage in emergencies.

The company did not restore the department's data speeds until the agency upgraded its plan at double the price despite already having an unlimited data plan, he said.

"As of yesterday, we removed all speed cap restrictions for first responders on the west coast and in Hawaii", Verizon Senior Vice President Mike Maiorana stated Friday.

"By implementing net neutrality, SB 822 will help prevent internet service providers from throttling, thereby preventing data speeds to be manipulated and, in turn, avoid crippling, or worse, deadly outcomes", said the CPF in a statement on Friday.

Last month, a fire department battling the massive Mendocino Complex Fire in northern California says its communications were slowed to a crawl.

"Verizon representatives confirmed the throttling", Bowden added, "but rather than restoring us to an essential data transfer speed, they indicated that County Fire would have to switch to a new data plan at more than twice the cost, and they would only remove throttling after we contacted the department that handles billing and switched to the new data plan".

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The California State Assembly held an informational hearing today to discuss Verizon's actions, led by Select Committee on Natural Disaster, Response, Recovery, and Rebuilding co-chairs Marc Levine, D-San Rafael, and Monique Limon, D-Santa Barbara.

Bowden's declaration was submitted in an addendum to a lawsuit filed by 22 states and the District of Columbia to challenge the Federal Communications Commission's decision to do away with net neutrality rules that requires internet providers to treat all traffic equally.

Previously, Verizon said full-service should have immediately been restored when the fire department told them they were responding to a public emergency.

We've been working closely with mission critical first responders to refine our service plan to better meet their unique needs.

Verizon has since said it will change its policies for public safety departments during emergencies. Those rules are meant to force broadband companies to give all customers comparable service, and many critics have insisted they would have protected firefighters' internet access.

The Mendocino fire which began on July 27 has consumed almost 407,000 acres, or roughly half the size of Rhode Island, and as of Wednesday it was 74 per cent contained. Verizon customers have access to our more than 450,000-square mile 4G LTE coverage advantage over competitors.

'In large and complex fires, resource allocation requires immediate information, ' he wrote.

OES 5262 is a command-and-control resource that has the "primary function to track, organize and prioritize" response resources during an incident using specialized software and Google Sheets by leveraging leverages cloud computing via broadband Internet connectivity.

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